'Tis all a chequer-board of nights and days
Where the destiny of men for pieces plays:
Hither and thither moves, and mates, and slays,
And one by one back in the closet lays.
- - Rubiyat of Omar Khayyam
What do I do?
I am currently working as a Senior Remedy Developer for Countrywide Financial in Dallas, TX. I have been working in the IT field for over 10 years, and have recently obtained certification in ITIL at the Practitioner level. This is mid-level between beginner and master. I also have a Database Development and Design certification from Columbia University. Currently, I am working on a certification in Information Operations as well as my college degree in Intelligence Studies.
I started my career in the Information Technology field back in early 1996 when I joined Stream International as a Technicial Support Representative. Over the next few years, I moved from external customer technical support into an internal Help Desk role. Eventually, I transferred into the Networking field by joining a Network Operations Center (NOC). I spent the next two years learning the intricacies of local and nation-wide networking technologies.
Since gaining much experience in Networking, I moved into the field of Database technology by becoming a Remedy Developer. This field has allowed me to learn much about databases, workflow applications, and even web development in order to master the Remedy Action Request System, a BMC product. Typically, Remedy is used as a ticket and asset tracking system often referenced by Help Desks and NOCs. This has made my past experience in both areas invaluable in developing applications that not only improve how a business operates, but also how my former colleagues working in a Help Desk and NOC do their jobs.
I am greatly looking forward to taking my knowledge to the next level, however. I have great expectations of merging my knowledge of database and database-based applications with the field of Business Intelligence. In the modern world, information is everywhere in such quantities that it is often hard to separate the useful from useless. I eagerly looking forward to applying my knowledge and experience to develop methods to make this separation easier for users of the systems that I administer.